Return & Refund Policy

This policy explains the standard Ravzento procedure for eligible returns, order issues, and refunds. Rights that applicable law makes mandatory continue to apply.

Return period and condition

Request authorization within 30 days after delivery. A return should be unused, unworn, unwashed, complete with original tags and packaging, and supported by proof of purchase. Products sent without prior authorization may not be accepted.

Excluded categories

Opened personal-care or hygiene items, intimate goods, perishables, hazardous products, customized merchandise, gift cards, and clearly identified final-sale products cannot be returned unless faulty or a legal remedy applies.

Incorrect, damaged, defective, or missing goods

Inspect the order soon after arrival. Send the order number with clear photos of the item, parcel, and shipping label. After assessment, we may arrange replacement, refund, or another solution appropriate to the circumstances and applicable law.

Cost and responsibility for return delivery

Customers normally pay return delivery for a discretionary return. Ravzento covers reasonable return costs for a confirmed defect or fulfillment error where required. Original delivery charges are refunded only when this policy or the law provides for it. Use trackable return service.

Refund processing

Once an authorized return is received and inspected, an approved refund is issued to the original payment method. Financial institutions determine posting times. Any lawful deduction for value lost through unnecessary handling may be applied.

Starting a request

Email service@ravzento.com with the order number, reason, and supporting photographs. Wait for instructions before sending the product.